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We apply a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@flolarisa.com. 

Return Address:
61, Bridge Street, 
Kington, Herefordshire,
HR5 3DJ, UNITED KINGDOM

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at support@flolarisa.com

We do not provide a return label or pickup service. If you choose to return a product, you as the customer are responsible for organizing and paying for the return shipment.

To avoid loss or misunderstandings, it is mandatory to send the return with tracking (tracking link). This tracking proof serves as shipping proof and is necessary for processing any refund.

To ensure your return is processed correctly, we strongly recommend using a tracked shipping method.

We are not responsible for items that are lost in transit without valid tracking proof. Once a return is received and inspected, the refund will be processed accordingly.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will then evaluate the issue and make it right.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), sealed products related to health, where if the seal, meaning the packaging, is opened, we can no longer resell it for hygienic reasons, and personal care items (like beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Sale items or gift cards cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

Legal 14-day withdrawal period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please contact us at support@flolarisa.com if it has been more than 15 business days since we approved your return.

Contact

LUMISO LTD
61, Bridge Street, 
Kington, Herefordshire,
HR5 3DJ, UNITED KINGDOM

+447463608879

support@flolarisa.com